# Create your phone agent and send it your missed calls

> An admin clicks AI Agent under Settings and follows five steps: face and name, voice, language, phone number, then meet and create the agent. Then each person forwards their cell's missed calls to the agent's number with their carrier's code.

Source: https://help.smartloads.io/create-an-ai-phone-agent · Updated 2026-10-14

Your super intelligence (SI) phone agent answers the calls you miss, so a carrier doesn't hit your voicemail. The agent never books or covers a load. A person does that in SmartLoads.

An admin creates the agent. Then anyone on the team can send their cell's missed calls to it.

## Create your agent

In the left menu, under **Settings**, click **AI Agent**. Only admins see it. The page walks you through five steps, and **Next** moves you to the next one.

1. **Face and name:** pick a face and type a first name. The face is how your agent shows up for your team in SmartLoads.
2. **Voice:** pick how your agent sounds. When a voice has a play button, press it to hear a sample.
3. **Language:** pick **English**, **Spanish** or **English and Spanish**. With both, your agent answers in English and switches to Spanish when the caller does.
4. **Phone number:** you see the number SmartLoads set up for your agency. If there isn't one yet, click **Ask SmartLoads for a number** and tell us the area code you want. You can also type a **Transfer calls to** number for callers who ask for a person, and turn on **Post this number on DAT and Truckstop**. That switch is off until you turn it on.
5. **Meet your agent:** check the greeting and the details, then click the **Create** button (it shows your agent's name, like Create Sam). Once your agent is live, call its number from your phone to hear it answer.

## Send your missed calls to your agent

Forward only the calls you miss. Your cell still rings first, and a call goes to your agent only when you don't pick up or you're already on a call.

On the **AI Agent** page, pick your carrier to see your codes with your agent's number filled in. Type the code in your phone's keypad and press call. An iPhone won't dial these codes from a link, so copy the code and paste it into the keypad.

| Carrier | Turn it on | Turn it off |
|---|---|---|
| Verizon | `*71` + number | `*73` |
| Xfinity Mobile | `*71` + number | `*73` |
| AT&T | `**61*1` + number + `#`, then `**67*1` + number + `#` | `##61#`, then `##67#` |
| T-Mobile | `**61*1` + number + `#`, then `**67*1` + number + `#` | `##61#`, then `##67#` |

On Verizon and Xfinity Mobile, `*71` covers both calls you don't answer and calls while you're busy. On AT&T and T-Mobile, `**61*` covers calls you don't answer and `**67*` covers calls while you're busy, so dial both.

For example, if your agent's number is (312) 555-0142:

- On Verizon or Xfinity Mobile, dial `*713125550142`.
- On AT&T or T-Mobile, dial `**61*13125550142#`, then `**67*13125550142#`. The 1 before the area code is the US country code; T-Mobile needs it, and AT&T accepts it.

## Tips

- Don't use **Call Forwarding** in your iPhone's settings. It sends every call to the agent, not just the ones you miss.
- On an iPhone, turn off **Live Voicemail** (Settings, then Apps, then Phone). Otherwise it answers before your agent can.
- Test it: call your cell from another phone and let it ring. Your agent should answer.

## Frequently asked questions

### Does my agent book loads?

No. Your agent never books or covers a load. A person does it in SmartLoads. See [Claim, book and cover a load](https://help.smartloads.io/claim-book-and-cover-a-load).

### Will my cell still ring?

Yes. The codes forward a call only when you don't answer it or you're already on another call.

### How do I stop forwarding?

Dial your carrier's turn-off code: `*73` on Verizon and Xfinity Mobile, or `##61#` and `##67#` on AT&T and T-Mobile.

### Who can create the agent?

Admins. **AI Agent** is under Settings in the left menu, next to **Agency Profile** and **Team Members**.

### My carrier isn't listed. What do I do?

Call your carrier and ask for conditional call forwarding, or forwarding when you don't answer, to your agent's number.